Recto Pizza

1. Introduction

Recto Pizza ("we", "our", or "us") operates this website and related services for ordering food. This Privacy Policy explains how we collect, use, and protect your information when you place orders, use our website, or contact us.

2. Information We Collect

When you use our ordering service, we may collect:

Contact details: name and phone number (required to process and deliver your order).
Delivery information: delivery address and, when you use "Use my location", approximate location (latitude/longitude) to confirm we can deliver to you.
Order details: items, quantities, delivery charges, discounts, and payment-related information as needed to fulfil your order.
Order status lookups: when you check order status, we use the order number you enter to show you the current status.

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your food orders and deliver to your address.
Contact you about your order (e.g. confirmation, delivery updates, or issues).
Verify delivery area and calculate delivery charges.
Improve our service, website, and menu.
Comply with applicable laws and protect our rights.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep you logged in and maintain your session (e.g. cart contents).
Remember your preferences and improve site performance.

If we use analytics or advertising tools (e.g. Meta Pixel), they may set their own cookies. You can control cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information. We may share your information only:

With our staff and branches to prepare and deliver your order.
With delivery partners or service providers who need it to fulfil your order.
When required by law or to protect our legal rights.

6. Data Retention

We retain order and contact information for as long as needed to process orders, handle complaints, and comply with legal and accounting requirements. You may ask us to delete or correct your data where the law allows.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Data is transmitted over secure connections where possible.

8. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights or ask questions about this policy, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised when we make changes. Continued use of our service after changes means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Recto Pizza
Via our website or in-branch contact details.